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  • What makes CCE different from its competitors?
    Our price. CCE avoids the overhead costs and outrageously high compensation paid to senior executives that our competitors often indulge in: CCE labor costs are only incurred on a client-by-client basis. Our inspectors. All on-site inspectors are pharmacists with deep experience in 503A pharmacy practice. They often either work for or actually own such pharmacies. They therefore approach the inspection experience with the client in mind, determined to be courteous, respectful, and informative. Technicians often conduct the preliminary evidence review process - but they are the very best and brightest paraprofessionals out there, typically with many years of experience performing compounding. They are carefully trained on the inspection process, have excellent "people skills," and are under the supervision of a pharmacist. Our attitude. Inspectors have "been there and done that" regarding compounding. We've all been subjected to ill-informed, arrogant, arbitrary inspectors: this is what motivated us to create CCE! While we must expect your compliance with applicable standards, we are doing you a favor by doing so. The instant that we announce a deficiency we click into "Solution Mode," suggesting ways that you can resolve the finding.
  • We think we're doing things pretty well: why should we pay for a CCE inspection?
    503A pharmacies are staffed by committed pharmacists doing all sorts of innovative things. CCE inspectors have all had the pleasure of visiting large numbers of such pharmacies. They enjoy nothing more than sharing their experiences - and those of their colleagues - with clients during the inspection process. Even the most well-read 503A leader who attends many conferences and has a large network of colleagues that he/she communicates with is very unlikely to have visited as many other pharmacies as the typical CCE inspector, or match what the "CCE brain trust" can bring to each inspection.
  • Why do you insist on preliminary evidence review, versus doing this on-site?
    Compliance with rules and regulations impacting 503A pharmacies involves a lot of documentation. Every minute spent on-site reviewing such documentation is a minute the inspector is not able to interact with the client. This is often a challenging process due to distractions, limited workspace, and the inability of the client to provide documentation. It is costly to send an inspector to a pharmacy! Minimizing this on-site time saves money, which is another reason why CCE pricing can be so reasonable. Insisting on the preliminary review of documentation allows inspectors to carefully review it without distraction or time limitations. Deficiencies that are detected are brought to the attention of the client, who can then correct them before the on-site inspection even happens. If clients do not have all requested documentation, they may create and submit it in advance, or show it to the on-site inspector.
  • How do you ensure that one inspector says the same thing as the next one?
    CCE realizes how frustrating this is to pharmacies. We take these steps to minimize this problem: All CCE inspections involve two inspectors who review each other's work. CCE audit criteria are written to be clear and concise. Inspectors are expected to carefully follow these criteria.
  • What if we disagree with a deficiency?
    CCE finds it extraordinary that some entities inspecting 503A pharmacies have no appeal process! CCE clients may challenge any inspection "finding" that they do not agree with. Client appeals are directed to CCE's Governing Council (not the individuals involved in the inspection) and given a full review. Pharmacies are then notified of the results of this review.
  • Who gets to see our inspection report?
    That is your decision. CCE provides you with a final, detailed report that not only includes any deficiencies, but a suggested plan of correction, and a written list of most of the information and best practice recommendations. CCE "works for you" in this regard and will not share your report with any other entity.
  • Do you share confidential information about other pharmacies when talking with other clients?
    Absolutely not! Inspectors will simply state that they have seen something or learned something at another pharmacy without revealing its identity. This never involves trade secrets or other sensitive information.
  • Are inspections unannounced, or can we specify a date?
    We agree on a good week with clients, but do not specify which day our on-site inspector will arrive.
  • I need an inspection ASAP! What is the normal turnaround time?
    CCE prides itself on rapidly addressing client needs. Our large number of inspectors means that it is likely that we can inspect you rapidly, instead of putting you on a long wait list. After the inspection, you will receive your accreditation decision within five business days, and your full report one business day after payment of any remaining balance.
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